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Ping G10 Shaft Snapped - Advice
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Ste1010

if you feel so strongly you should complain to AG. If I where you I would write a letter to their head office, explaining their staff where rude etc.

IMO I don't think they have been unreasonable to send it off to get inspected. And expecting a new one would be unreasonable. As you said you hit it fat.

BUT their staff should be able to deal with the situation appropriately. Go complain and vent your fraustration.

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Pretty (no very) poor service to not instantly replace the club to keep their customer happy.

 Their is no way Ping would not honour their duty to AG to replace the club.

 I say take your business elsewhere in future.  Make sure you tell them that when you get your new club!

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AG are just a waste of time. I bought Ping irons off them five years ago, all apparently set up to my specs with extended shafts. Imagining my surprise when after I bought new Pings from a more trusted retailer, I flogged my old I3s on to my mate for a knockdown price.
Imagine his surprise when he went into his local pro who after stripping off the grips was able to tell him that I had bought them at AG. They had only Tipp exed the black dot on the club and simply add a butt extension into the shaft. Simply stufed me with a set straight off the shelf.

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