 I bought a G10 Utility 21 deg with the reg TFC shaft a couple of weeks ago from American Golf. I have just been on the practice field and hit a shot a bit thick and the shaft has snapped clean across about half way up. I haven't spoken to AG yet as I wanted some advice first. Will they repair it or should I ask for a replacment. Cheers in Advance, as always Ste
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 Tell them it broke whilst you were playing a round and they should replace it without question.
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 Thought all Ping clubs are guaranteed - they should send it back to Ping to be reshafted FOC
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I know someone who plays Ping, he went years ago to their factory for custom fitting before it was universally recommended. He bought a Ping driver, and went through 3 or 4 shafts in the first year he had it (basically he has a ridiculously fast swing). each time the shaft was replaced free of charge.
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 After just two weeks? Replacement not repair - insist!
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Just spoke to AG They said to take it in they will send it off to Ping. Ping will test it to see that it snapped under normal use rather than me wrapping it around a tree before they repair it and it could be away for a few weeks. Am I in my rights to demand a replacement. My word against theres how it happened
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| Edited: 22/11/07 15:29 |
Ste do you live anywhere near a Ping fitting centre? You could try contacting them, and they should sort it for you.
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AG can't offload teh problem onto Ping. they should either give you a replacement or your money back. did you buy it with a credit card?
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This is standard with Ping - they can tell pretty accurately if it was deliberately snapped - if it snapped under normal use they will replace it free of charge.
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Unfortunatley I paid cash. So I am without a club while Ping make their mind up. I was considering buying a matching 24 degree to complete my set. The way this is resolved will make my mind up.
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Tell them b*ll*cks - you want it replaced or have your money returned under the S.O.G.A. as 'not fit for purpose'. AGD should be able to establish whether it was wrapped around a tree as there will be scuff marks on the paint around the break. If they are suspicious, they should tell you that they suspect it was hit rather than broke. Your contract is with the retailer - not Ping!
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going to go down tonight, let you all know how I get on Cheers Ste
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Just returned from AG. They refused a refund or replacement. They said Pings policy was that it had to go back to ping for them to check the break. The guy in the shop reckoned I had broken it myself. Wouldn't accept it was a clean break with no marks whatsoever on the shaft. He reckoned Ping will charge me for the repair. If they do its the last Ping club I ever buy and also the last time a step foot in AG. Only reason I got it from there was they had one in stock and the pro I bought my G10 driver from reckoned it would take two weeks to get one in.
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 Look up the sale of goods act. Hers a couple of bits. Q. The manufacturer offers a guarantee; can the trader refer the consumer straight to that manufacturer? A. Remember that the consumer's statutory rights are with the trader. A guarantee offered by the manufacturer is in addition to such rights. A consumer can choose whether he/she pursues the trader or the manufacturer. However, the trader in turn may have rights against his/her supplier. Q6. Is it true that I have to complain to the manufacturer? No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).
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The retailer has rights too and one of these is the right to send the goods at their own expense to an expert ie ping for an examination of the fault. Some of the replies on this thread are ridiculous,wait and see what happens before anyone is hung drawn and quartered.
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Ah - so if I am sold something that doesn't work a retailer can just say: - "You must have dropped it - we'll send it back to the manufacturer to see if they also reckon you dropped it"
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well its gone now, lets just hope Ping do the right thing. As I say I was considering buying another one, different loft. The way Ping respond could easily make my mind up. Cheers all
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...... and in future Ste - keep that temper in check 
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 I have spoken with Ping on your behalf. The first thing is that the issue with the club is ultimately between the Retailer and the consumer as to what action will be taken. However from Ping's point if there is a problem with a Ping club the retailer will contact them and get a returns number for the club to be returned to Ping for inspection. In the instance reported here, as it is a shaft that has broken then Ping tell me they would re-shaft the club rather than issue a replacement. With regards to if there was a fault or not - if there is any doubt at all Ping say they would always side with the customer and reshaft Free of Charge.
If the shot which broke the shaft has been hit 'a bit thick' and as a golf club is swung with quite some force, the shaft may have broken without it being faulty, especially if you're a strong player. However in this instance the likelihood, say Ping, is that they would reshaft it FOC. Taking into account carriage time to and from the retailer, the club should be away for 10 days maximum. Hope this helps. ED
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Bob Thanks very much your efforts are much much appreciated. Hopefully it will be back in my bag in a couple of weeks. If this is Pings customer service I cant really fault it, although I am a bit disappointed with the attitude of the guy who dealt with me at AG. Thanks again Bob and I will hopefully look forward to getting my club back (and adding the 24deg to match if the wife lets me) Cheers Ste
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